From start to finish my experience with Precision was great. The receptionist was warm and inviting as well as clear in her questions and comments. Paul came out during my time slot having called to let me know exactly when he would be there. He assessed the situation quickly and reassured me that he could take care of it right then. He did. The call took about 1/2 hour and I would gladly use the company in the future.

- Michelle Dubois

Couldn't close garage door with automatic door opener because door was binding when being lowered. The automatic opener thought there was an obstruction and would open it again. Paul Osborne quickly diagnosed the problem as worn out parts (rollers, pulleys, cables and springs). He performed a safety inspection of the automatic opener and found it to be in good working order. Paul then provided and cost to perform the repair which I needed to approve before he would begin. Paul arrived on time, was polite and worked quickly and efficiently. Upon completion of the repair he reviewed the work he had completed and made sure I was satisfied. Should the need arise would not hesitate to do business again with Precision and Paul.

- Craig Haritos

I highly recommend Door Systems. --Robert G. Ambos

- Robert Ambos

We had Paul very nice, he explained everything to us. We will be calling back for more work done. We give them 5 stars plus.

- Ann Leone

Hi Walt, I had Paul come to service my garage door on 8/24/18 that your company installed on 9/2015. My request for the service call was to fix the noise when the door opens. Paul could not fix the problem and now the noise is going up and down. When the door is unhooked the garage door open and closing is quiet. The second garage door that you installed at the same time is quiet all the time. Paul was polite and listened to my problem and I enjoyed working with him but the noise still is there and I am not happy with the results which I had to pay for. I look forward to your feed back about my garage door problem. Thanks.

- Patrick Jordan

technician was excellent. arrived on time, completed job promply, gave me optons on repair and recommendations on course of action.would definatly use your service again. completely satisfied!

- Arthur Ralph

Paul was excellent. He called to let me know when he would arrive and did the work quickly.

- Lisa Elkind

Technician Arrived on time and spent time explaining a number of items as this was the first time I had ordered a garage door. We discussed options, styles and colors which I really appreciated. To top it all off, I was provided a discount for my military service! I highly recommend them.

- Tom Desmond

Paul was great in servicing our garage door. He called in advance of arriving, arrived on time, diagnosed the problem accurately and fixed the door. Very satisfied. (Like his dog too!)

- Michael Jeans

The tech was very helpful & informative. Explained in detail the work needed and why it should be done.

- John Cintolo

It was a pleasure buying from Precision. Everyone was professional, friendly and caring. Excellent installation! Makes me wish I had a two car garage so I could buy another one. No kidding, they are a great group. I could not be happier!

- Tony Varone

Was very pleased with the service we received. Paul came before scheduled time. Acessed and fixed the problem in 1/2 hour. Will highly recommend this company. Thank you.

- Sandy Gilchrist

Paul came out and promptly tackled my remote issue. He was very courteous and professional. I enjoyed his dog as well.

- June Diffenbach

door looks great. Your installer did a great job. Would recommend your company to anyone.

- Edward Leary

Replaced the door sensors and the electrical wire splicing done without connector caps.

- Chandradekar Marimuthu

Pau was fast, efficient and extremely easy to work with. Great job!

- Paul Lieberman

I could not be happier or more pleased with the service and work done by Precision. From the setting of the appointment through the completion of the repair, my experience was excellent. All work was completed in a timely manner and at a very reasonable price. Paul was a true professional! Thank you!

- Phil Kuhn

I paid $3000 for 3 doors and 3 openers. 18 months later I was charged $135 for a 10 minute service call to align the sensors. They could have told me to try the sensor alignment when I called any of the 3 times I spoke with them. The service itself was excellent but it took 10 minutes.

- Joe Brenstrom

5

- Al Tashian

All good, very professional. Great Service!

- Ken Dimaggio

I called these folks to get a spring replaced on my garage door. I tried to get a price when I called and it sounded like a couple of hundred dollars, or there about. When he came he tried to sell me a door rebuild at 695 a door. When I said how much to just replace the spring he quoted me 395 dollars. I turned him down and paid the 105 service call fee. I then did the repair myself. Total cost 29.95 and 1/2 an hour of labor. I was prepared to pay 200ish for the repair....but really.... I will Never call these people again and I will encourage other people to avoid them.

- MS

We are very sorry you didn’t have the kind of experience we strive to provide. Like many locally owned reputable small home services businesses we differentiate ourselves by the level of customer service we provide. We partly do this by sourcing the best parts (longer lasting and much better quality than what is sold at Lowe’s or Home Depot) and by standing behind them and our service with a fantastic warranty. In your specific case, we offered a 1-year warranty for parts and labor, as well as, for the service fee. This means that if the springs were defective and/or discontinued providing the force to open your door within 1-year of installation we would replace them for free (no charge for parts, no labor charge and no service or site visit fee). We are very comfortable that the overwhelming majority of our customers appreciate our level of customer service, our parts and warranty, and the satisfaction of dealing with a company that will stand behind their work. We will never be able to compete with the price of cheap parts from the big box stores, but they do not provide the service and/or customer service that we do.

We were very pleased with Paul. He gave us options to consider, and he knew what he was doing and worked efficiently. We will call your company again, and one of our neighbors will be having work done by you - his name is Al Tashian.

- Ken Martin

Paul and Rainer did a great job installing a replacement for our garage door opener. Paul did a great job explaining issues and did a professional and efficient installation. Also our call to schedule the installation was handled professionally with upfront information on costs. Paul called with a notification of the time for his arrival.

- Robert Carraher

Serviceman, Paul, very courtesly described the problems, gave a comprehensive estimate and promptly went to work to correct all the problems. I cannot believe how quietly all parts are working together. Very sorry that I missed calls on Friday.

- Suzanne Sexton

I just paid $105 for nothing. I had called earlier in the week to request repair for a garage door lock, and was quoted a price over the phone of $125, including the $105 service fee for the visit, and the parts. When the tech arrived (promptly, and he was very pleasant), he told me he didn’t have the parts he needed, and the quote HE gave me was for over $350! With such a discrepancy, and the fact that I’d have to wait for another appointment to get the work done, I declined the service, but had to pay the fee anyway. Very poor way to do business, and I’ve requested a refund, but don’t think I’ll ever see that money again. Thanks for nothing.

- Brian Bercier

I am extremely pleased with the prompt and reliable service I received from Precision in fixing my garage door. I would rate their service a 5 star performance. And I was extremely pleased and surprised at how quickly they were able to respond to my problem. I will definitely use them again and recommend them highly.

- Michele Kearney

Was nervous about using Percision due to some negative reviews. However Paul the technician could not have done a better job in the repair and giving me options as far as the work Did a great job and I will be sure to recommend Precision to others

- John Cruse

Paul is excellent. Right on time. Professional judgment and skills. Thorough. Answered all my questions right away. Friendly. He enjoyed his work and is very nice to work with. All except the door itself and the opener are replaced. My garage door is working very well now! Thank you.

- Gwen Siu

Absolutely not happy - came out on time but did not make clear on phone that not only was there an installation fee but a service fee as well followed by hourly if went over. So felt it was unfair and really over 500 dollars for springs rollers and new key pad 25 min of work. Never again.

- K Mowry

After listening to your call, we agree that our customer service representative didn’t mention the labor charge. As a result we have refunded the labor fee and also re-enforced with our customer service staff the importance of being thorough in discussing our fee structure with prospective customers. We are sorry about the confusion.

I was very pleased with the services of Precision Garage Door. Their tech Paul trouble shooted my garage door problem easily and confidently. When asked he said he had 20 years’ experience, wow!

- Tanvir Rahman