Was able to get the garage door repaired the next day after calling in. Paul replaced the torsion spring, bearings, and rollers in a reasonable time and the door is now working fine again, and quieter too, since the old metal rollers were getting worn.

- Paul Piacentini

We were promised some touch up paint where the door were rubbing against the frame, it never arrived

- Martha Lang

Paul from Precision did a great job. He was knowledgable, professional, and on time. He got our garage door up and running. I would definitely use his services again. Thanks Paul!

- Kurt H.

Service was very good. The guys explained everything and were very helpful. thanks

- Shelley Seid

Two time return customer. Another great job by Paul Osborne & associate--earlier than scheduled arrival time (preceded by a phone call), three quotes/options provided on the spot, fast and efficient install, and consistent service. Thanks again!

- J. Perez

I appreciate the timeliness of the response. The assessment addressed flaws I was aware of and agreed to look at options for door replacement in the future. A minor adjustment was made to secure the 2x4 and fixing a wire. I specifically asked to make sure the door was opening and closing before he left as I was working. After work the door would not open automatically or manually. At least before he came the door opened manually. I notified Paul and he was indifferent and basically said I needed new doors.

- Geri

We are very sorry that you feel that you didn’t have the experience you expected. We make every effort to work with our customers to give them the solution that fits their needs. Sometimes things simply don’t workout the way either party wants. As this customer states her doors were not working properly. In fact, both doors needed a great deal of work to the counter balance systems (to make them safe and able to function dependably). Unfortunately, her door sections were also in bad shape (they failed our structural tests). Our technician tried to explain this to the customer, but she had to attend to a conference call and asked him to just make them operable. The technician reattached the operator rail to the header (somehow it had become unattached), re-spliced the wires to the operator safety eyes, and made sure the door could go up and down. The customer did call us back later that day saying the door wasn’t working. We tried to set her up with an appointment, but she did not want us to do that. We agreed not to charge her for the visit, given that she was not happy and that we had not used any parts. We have spoken to this customer several times trying to bring this to a resolution that she was happy with. Obviously, we could not achieve this – again we are sorry, but we fail to see how this was a “terrible” experience. Sometimes customers fail to realize that some doors (especially those that have been neglected and not maintained for years) reach a point that inexpensive band aides simply don’t solve their problems and at times make things worse.

on time,polite,and hard working

- Jay Moody

best

- Larry Ngo

Returning customer. Precision is always the best!

- Roberta Saart

Very happy with the service, the scheduling and the technician and would definitely use them again.

- Susan Alexander

Purchased springs, rollers and cables for both garage doors. Paul did an excellent job, in a timely manner (5 stars on the service). I had used your company 3 and a half years ago for a minor repair.

- Gary Dahl

Hi had Paul and Rainer come to my house yesterday and they were both 5 star!! Paul was prompt and knowledgeable ...he was informative with my situation, gave me options and got the job done very efficiently I have used Precision before and have recommended to my neighbors..I don't think I will ever call anyone else! I was also sorry to hear about Chris he was the tech from before! I am so happy to be back in my garage..thank you! Rainer was very helpful kept squirrels at bay while Paul got the job done, he was very friendly and well behaved....although at repair at Christmas was not what I had hoped for it was needed and done in the best way possible!

- Ellen Demers

I am very happy with the service. Paul called prior to coming, and showed up at the promised time. He was professional and explained everything thoroughly. He even took the time to re-program my car's garage door button. I can't vouch for the reasonableness of the price for the new LiftMaster opener, but it certainly seems to be very high quality, 1/2 horsepower, with several advanced features, i.e, remote Wi-Fi control capability, separate light control, etc.

- Edward R.

Great job by Paul repairing my garage door. He was prompt and efficient. Super professional. Fantastic job!

- Clayton Jones

Thank you so much for the amazing customer service and expertise. This is my first time using this company and to realize on a cold Friday afternoon that I could not close my garage door, make a call and it's fixed!!! The person that I spoke to was able to rearrange things to get someone there within 2 hours and the rep that came to my home, Paul, was incredible. I could not be happier with the company!!

- Joanne Brody

I was charged over the 104.00 I was told for the service call. There were not parts required except to replace a lightbulb and it was my light bulb. Can you also explain to me why your service people don't carry batteries for remote garage door openers or key padswhen that maybe the problem? Not happy with the service quality and cost when your service person was only here for 10-15 minutes.

- Holly Lafrance

I am very sorry that you didn't have the experience you expected. As explained on the call when you booked your appointment, we do charge a service call to come out to your home. We have tried to carry light bulbs in our vans in the past. However, the fact that the guys drive work vans filled with parts the light bulbs never lasted -- the filaments kept breaking do to the bumpy ride. I guess this is why you don't buy lamps with light bulbs. Again, we are sorry you didn't have the experience you expected.

Paul did a fantastic job. He explained everything before he started, answered all my questions, and cleaned up afterwards. I would strongly recommend Precision Garage Door Service to others, and Paul in particular. Sorry, I didn't have any Milk Bones for Rainer....

- Carol Mccoin

Have had Precision Door service for years. Prompt and excellent service today. Paul was quick with the diagnosis and subsequent repair, also appreciated his humor.

- Javed Baqai

Technician was superb. Super friendly, super competent, did a fantastic job.

- James K

This is the second time we have used Precision for repairing our garage door. Both times Paul Osbourne has been our service tech. We have been very pleased with the service. Arrived when they said he would, and fixed the problem in less then an hour. Highly recommend this company.

- Sandy Gilchrist

Paul came to our house to look at our garage door that was not working. He came on time. he was professional and had the new lift master installed in no time. Gave us our quote up front and did the install right away and cleaned up. I would highly recommend you company to anyone. I would give Paul and the company a 5 star rating. Thank You very much for the fabulous service.

- Cathy and James McKay

Great Service! Our technician, Paul, was friendly and knowledgeable! Wouldn't hesitate to call you again or recommend you to others!

- Sue Gordon

Quick service , early arrival, very professional and kind!

- Mark Horsch

I was so pleased with the whole procedure with Precision. I got the same very nice technician (Paul) both times. He called to let me know he was on his way both times. He explained what was wrong and showed me options for what I could replace. When he came out again to do the work (just 1 business day later) he made sure I was satisfied and knew how to use my new equipment before I left. I would highly recommend the company.

- Kendra Stowell

The technician from Precision, Paul Osborne, was efficient and thorough. He took the time to explain all of the changes he was making and how everything operates.

- Debra Williams

Paul arrived on time. He identified the problem and fixed it professionally. We are satisfied. I would recommend him.

- Ming Chang

Paul was great - he called and said he'd show up right on time at the early end of the appointment window. The service was quick and accurate - he showed why parts needed to be replaced and what the effects would be from not replacing them. We are very satisfied with his service!

- Richard Goyette

Paul and Rainer were absolutely awesome! Thank you so much for a great and smooth garage door opener installation. Take care of Rainer! What a prince!

- Sammy Mercier

Tech Paul came in, did a very good job and fixed the issue. Well done.

- Min Zhang

Thank you for sending Paul out to repair my garage door opener on the same day I called. He was courteous and did great work. I will call Precision for future needs!

- Jane Graham