Garage Door Repair, Openers & New Garage Doors Reviews in New England (Page 48)

We had damaged our garage door by accidentally backing into it (from the inside). Before calling Precision, we had called the original installer to give us an estimate. We were quoted $550 because they felt two of panels had to be replaced. I was not satisfied with that answer because the damage to the door was not significant and thought it could be repaired. Gary did a careful inspection and agreed that the damage could be repaired w/o replacing the panels. The quote was significantly less and the results were great! We didn't really have to, but went ahead and replaced the rollers also for an additional charge. Money was better spent on that. Operation of the doors is very quiet and smooth. Will call Precision anytime and highly recommend them.

- Rajul Shah

No Customer comment

- M Probline

WANT PARTIAL REFUND CRAFTSMAN PRO GARAGE DOOR OPENER SYSTEM Our most reliable garage door opener is now on sale for $399 INSTALLED AND WARRANTIED! 1/2 Horsepower Chain Drive System comes complete with two remotes, wall control system & Security+ illuminated keypad; Also includes Safety-Reverse photo eye sensors (Reversing Mechanism) and a 10 Year Limited Motor Warranty. Limited Time Offer. Call (617)942-2408 for details. Call for details. Offer/service not available in all areas. Not valid with other coupons or offers. Void where prohibited. Other restrictions apply. Offer expires 2/28/2013 cALLING LAWYER AND BBB

- Thomas Dexter

We provided you with a very good price for the opener we installed. It is a much better quality opener than the Craftman -- which is a consumer model.

Great Service but price was higher than I expected compared to Sears

- Thomas Dexter

Excellent service done by a very capable and thorough personable individual. I will use you again

- Curtis Blair

Matt, the installer was a true professional dedicated to his craft. His demeanor was pleasant, courteous. He took the time to explain the workings of garage doors, the remotes and the scope of the warranty. Our initial contact with Michael was equally outstanding allowing us to make the decision to replace our doors.

- Bill Boni

gary did an amazing job! he is a great tech. thanks

- Clayton Jones

I am more than satisfied with Precision Door. Your technician arrived early which enabled me to reschedule an appointment I had cancelled to accommmodate your technician. Tom was thorough and efficient; he made sure both doors worked well with me present. I also appreciated your communications with me; quality of workmanship and customer service were evident from the moment you answered the phone. Thank you.

- Judith Gramstorff

Online Google search. Your form doesn't seem to allow for mulitple choices such as technician and installer or multiple services. Very responsive and responsible with a coule of missteps initiallly.

- Don Kaplan

I found your ad online and was impressed with the customer reviews, so I would like to add one of my own. Tom was professional, efficient, and friendly. He addressed every issue with multiple possible solutions, without any pressure to choose the most expensive. I would definitely recommend your service in general and Tom in particular, and I would definitely call you again the next time I need service. Thanks.

- Pat Forand

Mike was friendly, fast and efficient. And he fixed the problem.

- Diane Hoffman

Loved the quick appointment availability, on-time, very friendly, and reasonably priced service. I won't hesitate to call Precision for my future garage door needs. Duane was great.

- Cindy Arens

I was so impressed with the quick response, quality, and excellent work on my garage door recently. Gary is an excellent technician, working with my need to get the job done right away. I will be recommending Precision Door Service to all my friends. Way to go Gary!

- Kent K

I tried Precision after I got a deal on new rollers and maintenance through AAA, and read good reviews about them.It turned out there were several things needed including newer safety features. The doors had not been serviced in years so we had to spend some money but the service man, Mike, was great. He was thorough, honest, and seemed like a really nice guy. He came back quickly when we had another issue and fixed it. He put in new springs, rollers, safety mechanisms and a new opener. It is working great now. Thanks.

- Laura Smith

Was very happy with same-day service for broken garage door with my car trapped inside. Matt G showed up in a couple of hours and with his help got the door open. Matt was very knowledgeable giving me the possible options and tradeoffs. Unfortunately, was not really reasonable to repair (60 yr old components) since I knew I needed a new one anyway. Matt quickly prepared a written estimate and described process and schedule for replacing the door, which I look forward to having in a few weeks.

- Tod Shannon

Precision gave me rapid service, (within two hours),and fixed the problem promptly. It was excellent service. Doug Wilson

- Douglas Wilson

A nice man From your company acme to our home, He told us to fix our garage door it would cost $1300. We decided to wait and think about it. We paid $79 fee. The new repair man just left....he charged us $250.00 and he replaced the springs and the cable and he did NOT have to replace the opener, as your man said would need to be done. Glad we waited well worth wasting the $79.00.

- Joyce DiMott

I am sorry you did not feel that you had a good experience. You did, however, leave out details that change the whole story. The inspection of your door revealed that the springs, cables, and rollers were extremely worn. Specifically, the rollers were not rated for your door and basically was the catalyst for most of your issues. The pulleys were also showing signs of excessive wear -- and unless replaced would prematurely wear out your new springs. We suggested that you replace all those parts, but also gave you an option to replace the springs and pulleys for nearly the same price that the other garage door company charged you. We suggested a new opener -- due to the fact that the unbalanced door had caused the PVC gears to start stripping (look inside your opener cover and you will see the shavings from the gears). We certainly did not tell you you had to replace the opener or replace the rollers -- they were suggestions. Our belief is that we owe it to our customers to explain what is wrong with their door, offer options to fix it (usually a good, better, best type of scenario) and then do what the customer wants. We believe in educating the customer -- we do not employee pressure sales tactics.

Good service, clear information, careful planning, and efficient, knowledgeable workers.

- Edward Sacco

Service was friendly, prompt and efficient. I would definitely recommend this company to friends.

- Michael Porcaro

I liked the fact that Precision was very accommodating and willing to work around my scheduled. That was only exceeded by the wonderful service that Tom Rinaldi provided. He was very efficient in diagnosing and repairing the problems plus offered additional advise and maintenance with the other garage door. I was very pleased!

- Ron Martel

Duane McCabe,provided the estimate for the job to be done. He was prompt(actually early) to the appointment he was knowledgeable and answered all question his recommendations made sense. I asked him if he would be the installer of the equipment. He replied in the negative to wit I told him I was disappointed because in a short hour I trusted him. The above may sound a little maudlin, but I purchase costly items based on knowledge of product and trust in the individual/company. let's hope that the crew that installs everything lives up to my expectations.

- Jack Alpert

Mr. Alpert, All of our employees are as knowledgeable as Duane. In fact, my installers each have a minimum of 10 years experience and most have actually owned their own garage door companies in the past. I guarantee that the job will be done professionally and done right.

Great experience overall! I originally was going to just have the garage door system repaired but the tech that came out, Gary, said it was in need of so much repair that a new system was the better (and lower cost) way to go. The existing garage door system really was awful, rotting and rusting away, but I didn't realize just how dangerous it was until Gary talked to me about it. After I decided to go with the new door and hardware the process went very smoothly. Precision met the timelines and cost that I was quoted and kept me informed throughout the process. I would definitely recommend Precision!

- Jesse Gray

The tech checked out the doors, recommended a few improvements, but didn't try to sell anything, which was great. He replaced the metal rollers with nylon ones, and installed safety cables. Was in an out in what felt like an hour. Super job!

- Dan Raiche

I called precision at 3pm and they were at our house at 4:15pm. Our garage door had broken springs and pulleys, the door was off-line and would not open from the transponder. Our Technician Tom, was fast efficient and knowledgable. He did a complete tune up replacing all wheels and pulleys, putting in new electronic eyes and even programming our car built in transponder. All this with no hassles. The door operates like new again, Thank You Precision!!

- Richard & Rita Adams

Gary was the best. I will ONLY ever use Precision

- keith harvell

The technician came on the earlier time of appointment and fixed the problem quickly. It was a realignment of sensor eyes so garage door closed. Tom also added another bolt to ceiling fixture since he saw it was loose. This is at least the third time I have used Precision Doors and would recommend them.

- Jo Kail

No comments provided by customer

- Gary D

Gary is very knowledgeable and explained the available option wells. And he is a quick worker!

- Wistar Wood

Tom explained the inspection and the weaknesses of my door components. He did not pressure me into purchasing extra parts and services I was not prepared to buy.

- Mike Fortier

Work was done quickly and expertly. The installer (Mike) was very pleasant and explained everything.

- Trish Patey