Garage Door Repair, Openers & New Garage Doors Reviews in New England (Page 49)

Tom was our technician. His knowledge and skills were great, especially working on an old type of door. He is a good representative for your company, also thank you for the quick service. we will contact you when we are ready to replace both doors electric openers,also will recommend you to others. Thank you. Jim

- Jim Mailman

I was very impressed with the services provided by your team; from the initial call to book the appointment, to the confirmation before the technician arrived, to the final work completed. Everyone was friendly and professional. Repairs were completed by someone very knowledgeable who quickly repaired the garage door at a reasonable price. The quality of the work and the fast turn around time were key as I could not close the door due to the damage and the weather has started to be very cold and icy.

- Angela Pecjo

Gary is the best tech I have worked with in this industry. He is really very knowledgeable and explains to the customers in a very clear fashion.

- Puneet Kohli

Thank you for your prompt service. I felt very comfortable with Duane and was extremely appreciative of the work performed.

- Joan F

I have been using Precision to service my garage doors since 2006. I found the service technician friendly and knowledgable. I called this time because a cable broke. I was hoping to just replace the cable. Gary reviewed our system and pointed out what needed to be replaced. I had him replace the springs, cables and rollers on both doors. This was more service than I had planned on, I believe that it will avoid further problems and service calls.

- Jeff Brown

Excellent job by Matt Gingras. Thanks a lot.

- Alexander Zhivich

Matt arrived early and diagnosed a sprocket that needed replacement. Unfortunately, he had already used the three in his truck that day and said he would have to come back first thing in the morning of the following day. He said he would be here at 8:30, but arrived early around 8:00 and completed the replacement and had the door running like new. This was a very professional experience for us overall and it's a pleasure to have a technician with skill and a great personality, too. I recommend Precision Door Service for quality work.

- Gerald Lloyd

I learned about Precision through my AAA membership and took advantage of an offer for a Tune Up for my 2 garage door openers. Gary called to say he was on the way and arrived on time for the appointment. He was extremely knowledgeable and recommended a full rebuild, replacing with better quality springs, cables, rollers. Although I hoped the Tune Up plus a new cable would suffice, Gary convinced me it would be worth it to replace all the junky parts. He did an extremely professional job, finished within 90 minutes, and now my garage door openers seem like new, with a 7 yr warranty on parts and labor. I must admit I suffered sticker shock at the price of the rebuild but I am happy with the outcome. I'm no longer worried about my doors failing this winter. Gary refused my tip.

- William Schineller

Though the work done was professional, I'm disappointed that a discount offerend by the Auto Club of America was not honored, due to a clerical error.

- Paul Mclean

As we tried to explain to Mr. Mclean, the AAA members deal was a promotion that we did with AAA as a benefit to their members. When customers book their appointment with us we always mention that they needed to purchase the coupon prior to our arrival and to present the coupon to the technician. For us to have sold Mr. Mclean a coupon on the spot would have been a breach of our agreement with AAA as well as being unethical. We are sorry that things didn't workout the way he had hoped, but we honor our contractual relationships.

I was scheduled for a service call today (11/20) between 2 and 4 PM. Received a call from Precision asking if the technician could come at 9:00 AM to which I said was ok. Around 10:00 AM the technician had not arrived and I called Precision to inquire as to where the technician was. I was told that the technician would arrive within five (5) minutes and he did. I was never offered an explanation or apology as to why the technician was an hour late.

- Keith Hoffman

As we discussed in our telephone conversation, we are very sorry that you feel we didn't live up to our customer service standards. We do, however, book calls in a two hour window. We do this because it is impossible to predict with certainty when we will arrive. In this case, our technician got stuck in traffic -- a 35 minute delay on the interstate. I am glad that you feel we did a good job while fixing your garage door.

I originally was only replacing my garage door system rollers with nylon ones (with a discount coupon from AAA)but knew that there were other safety issues that needed to be addressed.When Duane, the service technician,arrived, he pointed out that the springs and other parts of the system were unsafe at this point. We talked about options, and came to a decision to do a rebuild which replaced the springs, cables, pulleys and rollers at half the cost of replacing the doors. Not only are my doors quieter, but I know that they are safer. Duane worked efficiently and explained how to keep the system in good working order. I was very pleased with both the process and the work. Thank you Precision.

- BARBARA SPOLIDORO

Outstanding service! It's nice to see that the American ethic for quality work has not been completely extinguished. Your website is great. It's nice to see a bio on the techs. Same day service and drug testing are spectacular offerings. We had to have your tech back for a minor problem following initial repairs. Same tech (Duane) on both occasions. He did a superb job. Friendly, helpful, thorough and professional. It was a real pleasure to deal with your company. Kudos to the leadership and staff. You're a model for other companies to follow!

- Frank Donlon

We had a broken cable replaced. The service was prompt and very good. There was no "up-selling" involved. The tech checked the workings of the door, pointed out, very clearly, what was at issue and replaced the necessary parts. I would use them again.

- John Sheehan

Ray was FANTASTIC! GREAT ATTITUDE and great product knowledge!

- Peter S.

THE SERVICE WAS GREAT. IT TOOK THEM NO TIME TO FIGURE OUT THE PROBLEM AND MY GARAGE DOORS WAS UP IN RUNNING IN ABOUT AN HOUR. THEY ALSO OFFERED ADVICE ON HOW TO KEEP MY GARAGE DOORS WORKING BETTER AND NOT NEED AS MUCH SERVICE. PRECISION IS LUCKY TO HAVE MEN LIKE THIS REPRESENTING THEM DAN CARDINALE SOUTH BOSTON MA. 02127

- dan cardinale

Duane did a great job, came right on time and solved the problem right away. He gave us some options but in the end we went with replacing a 30 yearn old opener that had been giving us trouble, on and off, for the last year or so. He showed us how everything worked before he left.

- Dan Sullivan

Brian did a great job with the install. Everything was done neatly and well explained. The old doors were removed along with the old openers. Everything works fine. Having the keypad entry on the outside is a nice new feature for us.

- Dennis Kelley

Great job!

- Kevin L

Very knowledgeable technician with good interpersonal skills. An asset to the company.

- Bob T

Charlie was GREAT! He put a lot of time and effort into installing our new garage door motors and he was very professional. All around very impressive!

- Amanda Zarle

Duane came to repair my door. After the inspection and talking through my options I decided to replace my doors. He did a great job explaining everything and I didn't feel any pressure. I was very happy with his knowledge and his professionalism.

- Tom J

final repairs done quickly and efficiently, original quote was high, but was adjusted to fit my budget

- Robert Rothman

Matt was great, fixed the issues within 20 minutes. The reason for a 3 star and not a 5 is that i was very surprised at how expensive the service was. In the future I'll have to shop pricing more carefully.

- Frank Massauro

Thank you for your comments. We do provide the best quality parts on the market and, as a result, provide the longest warranty. Without a doubt you can find cheaper springs at the major home improvement stores. They, however, come with a 90-day warranty instead of our typical one to two years.

The technician was polite and courteous. He explained the problem clearly and implemented the repair. He took the time to answer my questions. The service was excellent.

- Paul Madden

I wanted to tell you that I had a great experience with your company. Everything went as perfectly as I hoped. You arrived within 3 hours of my call, you rescued my car, you fixed my spring and provided me with excellent service. Thank you very much.

- Evan T

Precision was great - smooth from estimating to install. Would definitely use them again.

- Craig Belanger

Gary was quick, knowledgeable and did a fantastic job!

- Luke A.

Duane was incredible! He was really friendly and polite and very helpful dealing with my mother and me. I knew my husband would have questions, and Duane gave me his direct number so that my husband could call him. Outstanding service!

- Sandra Batra

You showed up with 45 minutes of my Call. Had the door issue resolved with 30 minutes of showing up. I expected to wait days. Thanks!

- Paul W

Gary was very knowledgeable and explained my options. He did not pressure me. I went with a rebuild which came with a 7 year warranty. I believe I will never have to think about my garage doors for as long as I live here. That\'s peace of mind!

- Jean L